Security & Confidentiality
Mayo Couples Counselling Services (MCCS) aim to provide a secure and confidential service. To this end MCCS uses the highly secure Hipaa compliant Zoom Platform for online services and all sessions are carried out in a safe and private setting.
Clients using the services of MCCS are responsible for the maintenance and protection of their own computer and for regularly updating their security software. Clients are responsible for making the necessary arrangements to ensure confidentiality from their end during sessions and afterwards where computers may be shared.
Personal data is required for MCCS records. This is securely stored and may not be released to a third party except under court order.
Clients accept that there are limits to confidentiality. While the content of the sessions and the client’s identity is treated with the strictest confidence, this may cease should the client disclose criminal activity, child sexual abuse, or material which leads the therapist to believe that the client poses a threat to the safety of themselves or others or where the safety of a minor is threatened. In most instances where it may be necessary to break confidentiality the client will be informed prior to any action being taken. Clients accept that in the name of best practice therapists are required to attend regular supervision and that your identity will remain confidential.
All records and data relating to the counselling session remains the property of MCCS and no part of a session content may be used by any other party without written consent.
MCCS accepts no responsibility for client’s telephone or computer systems, nor any technical difficulties occurring in connection with these.
Clients accept that in the course of therapy unpleasant and upsetting emotions may be experienced. Clients accept that this is not a free service and that all sessions are subject to a fee.
Sessions are of a pre-agreed set time. Clients are responsible for ensuring that they are available to start the session on time. As all sessions will end on time. Sessions that do not begin on time will be of a reduced time but subject to the full fee.
Sessions affected by technical difficulties or cancellations on behalf of the therapist will be subject to a full refund or rescheduled session. Clients may end therapy at any time but in the interest of closure all clients will be asked to attend for a closing session.
24 hours’ notice should be given for all cancellations by clients. Sessions missed or cancelled with less than 24 hours’ notice will incur the full cost of the session. Cancellations by MCCS, will result in a full refund or a rescheduled session as per the client’s request.
While therapy sessions provide the space for clients to work through difficult feelings and emotions, therapists will not accept threatening or abusive behaviour towards them. Such behaviour may result in the session ending and the client being liable for the full session cost.
All payment is through bank transfer ...or as advised by your Therapist
All payments are due 24 hours prior to the time of the session.
For information on cancellations please refer to cancellations.
Purchase of Training Courses
No refunds given on non-retractable digital training courses
Clients must be over 18.
Clients accept responsibility for checking that the laws in their country of residence permit their use of this service.
Clients accept that contact between the client and therapist take place within the session, the only exceptions being for the purpose of cancellation or rescheduling or as per contracted by client and therapist.